Terms & Conditions
We wish everyone coming to our holiday cottages to have an enjoyable holiday. Please let us know promptly if there are any problems on your holiday, so that we can make every effort to solve them, where reasonably possible.
Please read and ensure you fully understand the conditions of booking which are there to protect you, our other guests, as well as ourselves.
Enquiries about availability of accommodation can be made by telephone, post or email. Alternatively you can view availability of our cottages via our online booking system. We do not cater for Hen, Stag Groups or any other all adult social gatherings.
Full Payments, Deposits and Final Balances
A deposit of £50 (£75 School Holidays) is payable at the time of booking the remainder being due 6 weeks before start of holiday. If holiday is booked within 6 weeks of arrival, or if booked less than a week before your intended arrival, then full payment must be paid upon booking. In the event of non-payment of this balance, we reserve the right to cancel the holiday and no refund will be given.
All balances must be settled 6 weeks before arrival, or paid in full as per above terms and conditions.
We are a Low Noise Policy site, so everyone can have a peaceful holiday.
Cancellation Policy and Special Offers
If you are forced to cancel up to 6 weeks of arrival we shall refund any monies paid less the deposit. If you are forced to cancel within 6 weeks of arrival and the property is not re let you shall be liable to pay for the full amount of your stay if the property is re-let we shall be happy to offer you an alternative date to your holiday.
If the property is not re-let you will be held liable to pay the full balance due on the property you have booked. You are advised to take out Holiday Cancellation Insurance to cover this eventuality.
In the event of the property not being available for any reason beyond the Owners control all monies paid will be refunded at once. This will be the limit of the liability of the Owners.
Please note: Filey Holiday Cottages reserves the right to add or remove Special Offers for any its holiday accommodation at short notice and at any time.
Special Offer prices/tariffs do not apply to existing bookings that were taken at an earlier date when the regular tariff still applied.
We are sorry, but we are unable to alter or move existing bookings to Special Offer dates, tariffs or prices.
All Special Offers are subject to availability and our Full Terms, Conditions and Restrictions apply.
Rhodes, Hirst, Padgett, Hampshire, Illingworth and Vaughan may be occupied by up to four guests plus 1 infant in a travel cot.
Truman, Cobble, Hutton and Swallow may be occupied by upto 3 guests plus 1 infant in a travel cot.
Bevan, Hoggard and Close may be occupied by up to 5 guests plus 1 infant in a travel cot.
We do have one z-bed with linen (fee chargeable) that may fit into your cottage.
The number of persons including children occupying the accommodation shall not exceed the number of persons on the reservation form filled in at the time of booking. Only the families/persons quoted when booking are allowed to stay at the property. No third parties are allowed to stay at the property and holidays booked are not transferable. Please note: DVD facilities available for customers own use.
Please note that our properties are all strictly NON SMOKING.
Please remember that children should be supervised at all times.
We do not allow bookings for Hen Groups, Stag Groups or any other all Adult groups.
For group bookings (two or more cottages booked to the same group, either booked under one group name or individual names/cottages) there is a £100.00 per cottage damage/extra cleaning deposit. This is payable with your final balance. Providing there is no damage or extra cleaning required, the amount paid will be returned to you within five working days. Please note – all cottage bookings wishing to come as part of a group are required to pay this.
The owner is not liable to the guest, or members of the guest’s party for the loss or damage to any property belonging to any of them.
The Owners shall not be liable for any inconvenience, injury, accident or loss suffered by any person or to any vehicle in or about the premises or in any way arising out of the premises from any cause whatsoever. In the event of misbehaviour or other necessary cause the Owners reserve the right to terminate the let without any refund of letting monies.
As the owner of the property, we reserve the right to gain access at any reasonable time during occupancy. As owners we shall not be responsible for the death or personal injury to a holidaymaker or loss, damage or accident to personal property.
The Proprietor or their representatives shall be allowed access at any reasonable time during occupancy for the purpose of emergency maintenance or repair or any other need.
In the event of misbehaviour or other necessary causes, the owner reserves the right to terminate the let without any refund of monies.
One acceptable breed dog per cottage is welcome on the understanding that they are not left on their own in the cottage at any time, that they are not allowed on the furniture or taken into the bedrooms and that owners act responsibly are ‘clean up’ where necessary on walks around the cottage grounds. There is a charge of £20 per stay per dog. If we need to do any extra cleaning/laundering/cleaning of carpets and upholstery after guests have departed, we will make a charge.
Condition of Cottage(s) and Breakages
Guests are responsible for the condition of the cottage and the furniture and fittings therein. Whilst accepting that the cottage is cleaned between ‘lets’, the guest shall leave the cottage in the same state of cleanliness and general order in which it was found. In the event of the cottage(s) being left in an unsatisfactory state, then a charge will be made on top of the tariff to cover costs including cleaning, laundry and other costs incurred.
We ask that any breakages or faulty equipment be reported so that we may replace them. In the case of breakages, a replacement charge may be made.
Where you have special requirements, such as extra linen, please specify upon booking and we shall endeavour to do our upmost to fulfil your needs. We may have to make a small charge.
Arrival and Departure
Visitors should arrive after 1pm and vacate the cottage by 10am on day of departure. Please note after 3pm the key will be left at the cottage the guest must contact the cottages prior to arrival to arrange collection.
Please advise reception if you are expecting guests visiting you. It is important that their car registration number is advised to reception.
Our aim is to make your stay a happy and memorable one. If there is anything we can do to make your holiday more relaxed or enjoyable please let us know.